Session Supervisor

Closing date:

21st August 2025

Location:

Westhill with occasional travel and outreach duties across territory

Salary range:

£15.38 per hour (subject to review)

More about the job:

• The Session Supervisors will ensure the provision of a quality advice and information service to the public by supporting and assisting volunteer advice workers on a day-to-day basis
• The Session Supervisors are responsible for the quality of advice being delivered in line with the Scottish National Standards and Citizens Advice Scotland’s Membership standards.

General Responsibilities:
• Provide support for volunteer workers, particularly in relation to complex and/or unusual client enquiries, by being available for consultation during advice sessions
• Ensure quality of advice by monitoring client records and identifying volunteer advisers training and/or support needs
• Ensure that volunteers and paid staff produce accurate and complete client records
• Ensure that research work, telephone calls and/or correspondence relating to casework is undertaken timeously
• Authorise the production of standard letters, e-mails and/or original correspondence necessary to progress client cases
• Ensure that ongoing cases are progressed and recorded appropriately
• Support and maintain uniform advice standards and contribute to their development. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish National Standards.
• Support the learning and development of volunteer advisers by providing formal training as and when required
• Contribute to building and supervising an effective team, understanding the importance of continual improvement of the service.
• Undertake advice work as and when required.
• Oversee effective and efficient Triage Service
• Prepare reports as required by the Chief Officer and/or Board.
• Undertake other tasks as may reasonably be requested in supporting the operations of the Bureau.

To apply please look at the documents below.