Privacy Notice
Read our full privacy notice here
Read our full privacy notice here
At South West Aberdeenshire Citizens Advice Bureau, we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect citizens in Scotland.
We only ask for the information we need, let you decide what you're comfortable telling us, and explain why we need it. We also treat it as confidential.
When we record and use your personal information we:
We handle and store your personal information in line with the law. If we need to record any sensitive information, we will get your consent to do so. You can withdraw your consent at any time by contacting South West Aberdeenshire Citizens Advice Bureau on 01224 747714 or enquiries@swacab.org.uk.
Citizens Advice Scotland and South West Aberdeenshire Citizens Advice Bureau are both responsible for keeping your personal information safe and making sure we comply with data protection law. This means we are 'joint data controllers' for your personal information.
Each local Citizens Advice Bureau is an independent charity and along with Citizens Advice Scotland (CAS), is a member of the Scottish Association of Citizens Advice Bureaux (SACAB). This means we use your information for monitoring purposes, our research and campaigning work and to keep improving our service for citizens in Scotland.
When you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with that third party. Who we will share information with will depend on your enquiry and your consent to share with third parties but we commonly share information with the local Council, Department for Work and Pensions, your GP/health professional and your local housing association. We will only share information that you consent to us sharing and only with third parties that you consent to us sharing it with.
When you browse our website, we collect 'cookies' to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.
A 'cookie' is a bit of information kept on your computer. It tells us things like what device you're using and what pages you click on.
We use cookies to:
At times we might need to use or share your information without your permission. If we do, we'll always make sure there's a legal basis for it. This could include situations where we have to use or share your information:
You have rights under data protection law that relate to the way we process your personal data. More information on these can be found on the Information Commissioner’s website. If you would like to exercise any of these rights, please contact South West Aberdeenshire Citizens Advice Bureau on 01224 747714 or enquiries@swacab.org.uk.
Your rights include:
First and foremost, your information will be used to provide you with advice. This also includes us sharing anonymised statistical data that we can use for research purposes to show the value and impact of our service to funders and others who are interested in our work, such as external auditors who want to make sure we are giving you high quality advice. We may also use it to refer you to any specialist services out with SACAB. A record of your case will be kept on our secure electronic case management system and when necessary and relevant paper documentation will be kept in a case file in a secure filing cabinet.
Our services are also subject to external audit by the Scottish Legal Aid Board (SLAB). They check that we are providing you with the highest quality of service and are allowed to access your information (if randomly selected) under the legal basis of ‘public task’.
How we handle your personal information depends on how you interact with us. Specific policies relating to the following are available on request:
Your data is collected through a consent and data protection form which is completed before or during your appointment. If you do not consent to us keeping your data we will record your contact anonymously but will be limited in what information we can provide you with and we will not be able to act on your behalf in any way.
Call our bureau directly
01224 747714
Suite 2, 1st Floor Offices,
Westhill Shopping Centre, Old Skene Road
Westhill AB32 6RL
Copyright Citizens Advice Scotland © 2024
South West Aberdeenshire Citizens Advice Bureau
Charity No. SC037679 Registered at: Suite 2, First Floor Offices, Westhill Shopping Centre, Old Skene Road, Westhill AB32 6RL
South West Aberdeenshire Citizens Advice Bureau
Company No. 365959
Registered at: Suite 2, First Floor Offices, Westhill Shopping Centre, Old Skene Road, Westhill AB32 6RL
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